Last item for navigation
ParentSquare

Introducing ParentSquare!

New for fall, the Puyallup School District will use the ParentSquare platform for school and district communications. This system will replace the SchoolMessenger broadcast system. ParentSquare will be used to send primarily email, text, and app notifications in your preferred language. ParentSquare automatically generates an account for each parent/guardian, using their email address and/or phone number on file in Home Access Center

While you’ll still be able to receive emails, text messages, and phone calls from the district and your school/s without registering your account, you’ll need to register to access the ParentSquare parent portal and mobile app to update your message preferences, see your school or district’s feed of past messages and alerts, and receive notifications via the ParentSquare app. Additional features that will be rolled out over time will also require a registered account to utilize. You can follow the simple instructions below to register your account now.

How To Sign Up 

Tip! Use your email or the phone number that you have provided to your school and is in our Home Access system to set up your account otherwise ParentSquare will not be able to link your account to your student's information. Your email/phone number must match contact details in the school's database for this to work.

Tip! If your contact details aren't recognized, contact your school to get them added. After they update your information in their database, the new contact details will appear in ParentSquare after the next daily sync, and you will be able to create an account.


What is ParentSquare?

ParentSquare is an easy-to-use communication tool that combines multiple communication streams into one easy-to-use interface for families and staff. This year Puyallup School District will be transitioning from our current notification system, School Messenger, to the much more robust communication platform, ParentSquare. 

Here’s what you can do with ParentSquare this year.

• Receive messages from the school via email, text, phone and/or mobile app notification 

• Choose to receive information as it comes, or all at once at 6 pm daily

• Communicate in your preferred language

How does ParentSquare work?

ParentSquare automatically generates an account for each parent, using the primary email address and phone number you gave your school office (also the email used by Home Access). If you do not remember the email address you used, please contact your school office and they can provide it. We encourage parents to access their accounts so they can download the mobile app and update their preferences on when and how they are notified.

How is my communication managed?

You can receive communication from the district and school by email, text, app or the ParentSquare website. You can change your notification preferences including your preferred language of communication on your ParentSquare account page.

Can I access communications for more than one of my students from the same account?

Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper lefthand corner. If you don’t see them, please contact your school office(s) to ensure your phone number and email are correct in our system. 

What are the message/alert/notification categories, and what do they mean?

You can choose to receive messages via email, text, voice and/or the ParentSquare app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance. 

What types of messages will I get?

ParentSquare allows the district and schools to send messages in a variety of ways. One method is a post that would only go to your school’s “feed” in the ParentSquare app or web portal. Your school and district could also choose to send that post to parents/guardians in the form of a text or email. The third method is a “smart alert” sent at the district and school level — things like the district newsletter, messages from the superintendent and messages about school events and activities. They can be sent via text, email or phone call. The final category is an “urgent smart alert.” These messages will be sent via text, email and phone call and include inclement weather notifications and health and safety issues.

My email is correct in ParentSquare. Why am I not receiving emails?

Please check your spam to see if any ParentSquare messages ended up there and mark them as "Not Spam." Also add dono[email protected] to your email contacts so your server recognizes our messages. If you still aren’t receiving emails, please contact us at [email protected] so that they can assist you. 

How do I change my password?

Please go to parentsquare.com and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password. 

Can I change the email and/or cell phone number on my account? 

If you wish to change your contact information, please contact your school or update the information through Home Access Center. The contact information in Home Access Center syncs nightly with ParentSquare to update information.

English is not my first language. How can I receive content in my native language?

You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language. Here is a help article on how to change your language settings.

I am getting too many messages from ParentSquare. Is it possible to receive fewer notifications? 

You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening. Here is a help article on changing your notification settings.

I've received an invalid registration link. What should I do?

If your registration link expired, you’ll need a new one. Please contact your school office or send us an email to [email protected] and ask for a new link to be sent to you.